Returns & Refunds
At Locktastic, we want you to shop with confidence. If something isn’t right, we’re here to help.
How long do I have to return an item?
You may return items within 30 days of receiving them, provided they are unused and in their original packaging and condition.
How do I start a return?
Just get in touch with us at info@locktastic.co.uk with your order number, and we’ll guide you through the process.
Who pays for return postage?
Return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot refund items lost in transit.
When will I get my refund?
Once your return is received and checked, we’ll process your refund to your original payment method within 14 days.
What can’t be returned?
- Items that have been used or are not in their original condition.
- Perishable or part-used items (for example, opened locks, used parts, parts missing).
- Gift cards or digital downloads.
Your statutory rights
This policy is in addition to your statutory rights under UK consumer law.
Need help?
Contact us at info@locktastic.co.uk for questions related to refunds and returns.